Description
We ship to every US state and territory as well as Canada. We do not ship anywhere else at this current time.
In the contiguous US, we offer free shipping on orders over $50.
For orders under $15 there is a $5 shipping fee.
For orders between $15 and $50 there is a $10 shipping fee.
For other states, territories and Canada see below.
We only ship from our facility in Hancock, Maine. Most orders will be processed within two business days of receiving them. If you are in the continental US, you can expect to receive your order within 3 to 10 business days after processing. We'll send you an email with a tracking number on the day your package leaves our warehouse.
Please note that holidays or weather may affect shipping times.
The map below shows estimated delivery times from our location using UPS ground. Orders usually leave our facility by 2pm Monday-Friday.
Shipping to Alaska, Hawaii, and US Territories
For orders outside of the contiguous US, there will be a $10.00 shipping and handling fee.
We typically use the US Postal Service for deliveries to Alaska, Hawaii, and other US Territories. At this time we have been noticing longer shipping times through the USPS to these areas. Please be patient.
Shipping to Canada:
There will be a $25.00 shipping and handling fee for all orders to Canada.
Keep in mind that any duties or import taxes charged by customs are the responsibility of the customer, we can't calculate them before shipment.
International Purchases
For international purchases, you can find a selection of our products on iHerb.com
Shipping internationally by a freight forwarder:
Maine Coast Sea Vegetables will not be responsible for any damage or loss that happens to orders after they are received by a freight forwarder. We can only provide a replacement or refund for goods that are damaged in transit to the freight forwarder. If this is the case, we will need photos and documentation from the freight forwarder so we can place a claim with the carrier (either USPS or UPS).CANCELLATIONS AND ORDER CHANGES
Cancellations must be made within 24 hours of the original order.
If you need to change your order, you can create a second order and we'll cancel the original one.
Alternatively, you can contact us and we'll edit the original order and send you a link to update your payment.
WHERE'S MY PACKAGE?
Please understand once an item is shipped, it is the responsibility of the carrier to deliver packages on time and without damage. Please review USPS or UPS shipping policy.
- Please be patient and track your package.
- If tracking information shows the package was delivered but you do not have it, check with neighbors and your local carrier before contacting us.
- If the package cannot be located, a minimum of 15 days must have passed (from expected delivery date) before we can consider a refund, reship or file a claim.
- We cannot file a claim until enough time has passed, you've contacted your carrier, then you've contacted us, and we've contacted the carrier, and they declare the package is truly lost.
WHAT CARRIERS DO YOU USE?
We ship UPS or USPS at our discretion, offering both package tracking and reliable delivery.
We MUST have a street address to ship UPS
PO Boxes default ship to USPS.
Please email us a note, including your name and order number, if your location requires one type of shipping
PACKAGING MATERIALS
We use environmentally friendly materials, such as recycled craft packing paper and reusable cardboard boxes.
RETURNS AND REFUNDS
Please see Refunds Page for more information.
